At Nick’s Pizza & Pub, the word “customer” is actually not part of the language we use in our culture. We refer to our customers as GUESTS because we believe our goal is to create meaningful relationships that go far beyond a single monetary transaction. Similarly, we don’t have a “staff” hired to perform mind-numbing tasks. Instead we have a dynamic TEAM of leaders that work through support and cooperation to give work purpose. Here are 5 ways we set our team up for success and ultimately support our guests by supporting our team: American Express OPEN Forum: 5 Ways to Support Your Customers by Supporting Your Staff.
There’s plenty of buzz about “employee engagement.” Don’t get me wrong; having engaged employees is great. But you can’t just tell your staff to smile or do this or that. Rather, developing a team of truly happy team members comes from teaching them more about your business and helping them grow the skills they need to succeed—both in life and in their own careers. The result? They’ll smile on their own. Here are some methods for enriching the lives of your team members in my featured blog post on AmEx OPEN Forum.
Guest blog from Jenny Petersen – Chief Operations Officer, Nick’s Pizza & Pub
Do you only hire when you NEED a warm body? At Nick’s Pizza & Pub, we are always hiring A+ team members. Now this may sound unbelievable to most and it is true for us. We actively interview all year long and after going through our hiring training and doing a few hundred interviews myself, I can say it is absolutely worth it and a great learning experience.
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